This Privacy Policy describes how Eight Continents Hotels & Resorts, including its brands, affiliates, and managed properties (“we,” “us,” or “our”), collects, uses, shares, and protects your personal data. We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and in accordance with applicable data protection laws, including the UK GDPR.

Personal data we collect:-

Most of the personal information like Your Name, Email or Contact Information we process is provided to us directly by you through various channels such as, When you use our website or Interact on our website, When you use our services or contact us through E-mail or while using the services you accept to the terms and conditions of our Privacy policy.

Log Information: We may collect the system log information, including the type of browser you use, type of device,  access time, pages viewed,  your IP address and other relevant information about your online experience with our site.

Location information:  We may receive your location information through your use of our website. We may also receive location information from wireless networks or cellular towers in proximity through your mobile network or IP address.

Information collected by cookies: A cookie is a small file which asks permission to be placed on your device. Once you agree, the file is added and gives the information when you visit a site and which pages are being used and which helps us to tailor our website as per customer need. This information is used just for statistical analysis.

Information we collect from other sources:  To the extent permitted by applicable law, we may obtain additional personal data from our third party service providers and from public sources to help detect fraud or safety issues.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How we use this Information:-

  • To provide you with access to the content on our website, and respond to your queries for services.
  • To understand how our services impact you and how better and personalised service can be given.
  • Conduct market research and analysis to achieve the customer satisfaction and to provide quality assurance services.
  • For general record keeping to meet legal and regulatory requirements.
  • For direct marketing to promote our services and business by communicating marketing messages and promotions.

Managing Your Information:-  We have listed the rights you have under the data protection act

  • The right to access – you can ask for copies of your personal data;
  • The right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
  • The right to erasure – you can ask us to erase your personal data;
  • The right to restrict processing – you can ask us to restrict the processing of your personal data;
  • The right to object to processing – you can object to the processing of your personal data;
  • The right to data portability – you can ask that we transfer your personal data to another organization or to you;
  • The right to withdraw consent – to the extent that the legal basis of our processing of your personal  data is consent, you can withdraw that consent.

   These rights are subject to certain limitations and exceptions.

Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal obligations. For example, enquiries are stored for up to 12 months unless further communication occurs.

Changes to This Privacy Policy:-

In some occasions, we may have to change, modify, alter, revise or amend this Privacy Policy to comply with the evolving regulatory environment or with the need of the business. We reserve the right to change, amend, update, and modify this Privacy policy anytime and without any notice, subject to applicable legal requirements.